Postage Increase – Are you ready for January 17, 2016?

The U.S. Postal Service has proposed a postage rate increase for select mail classes and services in 2016, pending approval from the Postal Regulatory Commission (PRC).  If approved by the PRC, the new postage rates will start on Sunday, January 17, 2016.  Below are some highlights on the upcoming rate changes:

Priority Mail Express
The Priority Mail Express service will see an average increase of 15.6% in postage rates next year.  2016 Commercial Base rates for your Priority Mail Express packages will increase across the board, with the exception of packages weighing less than 0.5 lbs being shipped to Zones 5, 6 and 7.

PME
Priority Mail Express Flat Rate Boxes & Envelopes
In 2016, Priority Mail Express Flat Rate Envelopes will see an increase of $2.55.  Priority Mail Express Flat Rate Boxes will be discontinued next year.

PME Flat Rate
Priority Mail
Priority Mail rates will see an average increase of 9.4% in 2016.

PM
Priority Mail Flat Rate Boxes & Envelopes
Postage rates for Priority Mail Flat Rate Boxes as well as Envelopes will increase across the board in 2016.

PM Flat Rate

Priority Mail Regional Rate Boxes
Postage for Priority Mail Regional Rate Boxes A and B will be increasing for a large majority of the zones as shown below.  Priority Mail Regional Rate Box C will be discontinued in 2016.

PM RR

First Class Package Service
First Class Package Service rates will see an average increase of 12.8% in 2016.  The maximum weight for First Class Package Service Commercial Base pricing will be increased from up to 13 ounces to up to 16 ounces.  First Class Package Service Commercial Plus pricing will no longer exist in 2016.

FCPS

Parcel Select Ground
Currently known as Parcel Select Nonpresort, this ground service will undergo a name change in 2016 and will be referred to as Parcel Select Ground next year.  Parcel Select Ground rates will see an average increase of 1.9% in 2016.  Postage prices will actually go down for packages weighing between 3 – 10 lbs. and being shipped to Zones 1 – 5.

PS

International Shipping
International shippers will also see an increase in postage rates starting January 17, 2016.  Below are some highlights on the upcoming rate changes for international mail classes:

Global Express Guaranteed postage rates are expected to rise by an average of 7.1%.

Priority Mail Express International postage rates will increase by an average of 11.6% next year.  Flat Rate Boxes for this international service will be discontinued in 2016.  In addition, prices for Priority Mail Express International Flat Rate Envelopes and Boxes will be further separated into additional country groups.

Priority Mail International postage rates will see an overall increase of 10.2% in 2016.  Commercial Base and Commercial Plus pricing for this service will be the same next year.

First Class Package International Service postage rates will increase by an average of 21.6% in 2016, however Commercial Base and Plus prices will remain the same next year.  The average price increases by pound are:

– Up to 1 lb. – Average Increase of $5.17
– Up to 2 lbs. – Average Increase of ($1.77)
– Up to 3 lbs. – Average Increase of $1.63
– Up to 4 lbs. – Average Increase of $11.58

Introducing Twoople

We are proud to announce that the Direct Group is now using Twoople to take instant communication with our customers to the next level. Our Twoople address is www.twoople.com/directresources.

Twoople is a new service that allows people to chat with organizations instantly for free. Simply by clicking on the Twoople address, you will be connected to one of our team members. There is also an app available for smartphones so you can easily ask us a question whenever you need it.

Twoople will allow us to answer your questions quickly and efficiently. Want to know the status of an order? Just Twoople us.  Want to know if the receiving dock is still open? Just Twoople us.

We are available to Twoople between 8am and 5:30pm CST, Monday through Friday.

Quality Control & Customer Service

Quality control and customer service are some of our primary concerns. Attention to detail and a quick response time is what makes Direct Resources a leader in the fulfillment and distribution industry.

By being proactive and carefully reviewing all shipments that come in and out of Direct Resources, we are able to identify any issues that may arise. With SnacKit, one of our new customers, we were able to determine some external issues with packaging before distribution occurred.

“I was very pleased that DRI’s quality control was out in full force inspecting the wrapping and identifying the issue.” – Betsy Segers, President of SnacKit

We value our clients and their products and so we always triple-check every step of our work. Customer satisfaction is our number one priority. We are fulfillment specialists, not just general practitioners!

Postal Loss

The U.S. Postal Service recorded a $740 million loss for the quarter, which ended June 30.  The loss is largely due to health care costs and the continued decline of first class mail.
The bright side is that shipping revenue, which benefits from increased online shopping, advanced 8.8%. Advertising mail also grew.

DirectEDJE Is PCI DSS Compliant

DirectEDJE has been compliant with Payment Card Industry Data Security Standard (PCI DSS) for the past two years. We re-certify on a monthly basis, insuring that we continue to uphold excellent standards for both our customers and our selves.

By complying with PCI DSS, we continue to keep sensitive payment card information private and secure. Your business with us is a serious responsibility and we thank you for your trust in us. Though a complicated process, PCI DSS compliance is an important part of DirectEDJE.

Saturday Delivery Service Cut Delayed

In February, the U.S. Postal Service announced their plans to reduce their mail delivery days to 5, cutting out Saturday, to reduce spending. However, the Postal Service announced that Congress has put delays in this plan.

Congress recently passed a spending bill that barred the Postal Service from changing their delivery service. The Board of Governors of the Postal Service expressed disappointment with this new measure but has been left with no choice.

By cutting the Saturday delivery service, the U.S. Postal Service would have been able to save approximately $2 billion a year. This was to be the first step in reducing postal service costs. The bill will remain in effect for the rest of the fiscal year, ending on September 30.

Wowing Customers with Direct-2-Shop

At Direct EDJE, we have wooed yet another customer with our Direct-2-Shop, our personal eCommerce module within Direct Response. Within a matter of hours of installment, developers within our customer’s company were able to create a fantastic, user friendly eCommerce site to accept orders for a national company. Upon completion, our customer wrote, “YOU GUYS ROCK!” Our dedication to our work is what makes us rock.

From the Fulfillment Specialists at Direct EDJE

Guiding Principles

Within all areas of the Direct Group – Direct Resources, Direct EDJE, and eDirect Fulfill – we hold four principles at our core, guiding us in how we conduct our business and interact with our clients.

First, we control our growth. We never over-extend ourselves with multiple new clients just for the sake of adding revenue. Customer service is paramount and truly what sets us apart with timely follow through.

Next, we have the best employees! When hiring for Direct EDJE, Direct Resources, and eDirect Fulfill, we look for great work ethic, determination, and passion. Our employees continue to  prove themselves again and again.

Third, we are focused. We commit ourselves to fulfillment and only fulfillment. We are the fulfillment specialists. Direct Resources, Direct EDJE, and eDirect Fulfill are centered around fulfillment. This is why Direct Response is the best software for fulfillment – we know the ins and outs of fulfillment after 28 years.

Lastly, we have a test environment at Direct Resources. The majority of the updates and enhancements for Direct Response are first tested at Direct Resources, our 160,000 sq.  ft. fulfillment center, to ensure that everything works to the highest capability.

Together, these four guiding principles have proven multiples times that the Direct Group can successfully and continuously deliver overwhelming results for our clients. This has been recently proven with a new fulfillment software client. The fulfillment manager of this client had used all of our competitors’ software, but none of their software were what our client needed to support their own clients. After transferring to Direct Response, our new client has been in awe of not only the software but also the support from Direct EDJE with the installation. This level of regard is profound and exciting. Serving our clients with the highest efficiency is what makes the Direct Group, as fulfillment specialists, the best choice for your fulfillment needs.