Introducing Twoople

We are proud to announce that the Direct Group is now using Twoople to take instant communication with our customers to the next level. Our Twoople address is www.twoople.com/directresources.

Twoople is a new service that allows people to chat with organizations instantly for free. Simply by clicking on the Twoople address, you will be connected to one of our team members. There is also an app available for smartphones so you can easily ask us a question whenever you need it.

Twoople will allow us to answer your questions quickly and efficiently. Want to know the status of an order? Just Twoople us.  Want to know if the receiving dock is still open? Just Twoople us.

We are available to Twoople between 8am and 5:30pm CST, Monday through Friday.

DirectEDJE Is PCI DSS Compliant

DirectEDJE has been compliant with Payment Card Industry Data Security Standard (PCI DSS) for the past two years. We re-certify on a monthly basis, insuring that we continue to uphold excellent standards for both our customers and our selves.

By complying with PCI DSS, we continue to keep sensitive payment card information private and secure. Your business with us is a serious responsibility and we thank you for your trust in us. Though a complicated process, PCI DSS compliance is an important part of DirectEDJE.

Wowing Customers with Direct-2-Shop

At Direct EDJE, we have wooed yet another customer with our Direct-2-Shop, our personal eCommerce module within Direct Response. Within a matter of hours of installment, developers within our customer’s company were able to create a fantastic, user friendly eCommerce site to accept orders for a national company. Upon completion, our customer wrote, “YOU GUYS ROCK!” Our dedication to our work is what makes us rock.

From the Fulfillment Specialists at Direct EDJE

Guiding Principles

Within all areas of the Direct Group – Direct Resources, Direct EDJE, and eDirect Fulfill – we hold four principles at our core, guiding us in how we conduct our business and interact with our clients.

First, we control our growth. We never over-extend ourselves with multiple new clients just for the sake of adding revenue. Customer service is paramount and truly what sets us apart with timely follow through.

Next, we have the best employees! When hiring for Direct EDJE, Direct Resources, and eDirect Fulfill, we look for great work ethic, determination, and passion. Our employees continue to  prove themselves again and again.

Third, we are focused. We commit ourselves to fulfillment and only fulfillment. We are the fulfillment specialists. Direct Resources, Direct EDJE, and eDirect Fulfill are centered around fulfillment. This is why Direct Response is the best software for fulfillment – we know the ins and outs of fulfillment after 28 years.

Lastly, we have a test environment at Direct Resources. The majority of the updates and enhancements for Direct Response are first tested at Direct Resources, our 160,000 sq.  ft. fulfillment center, to ensure that everything works to the highest capability.

Together, these four guiding principles have proven multiples times that the Direct Group can successfully and continuously deliver overwhelming results for our clients. This has been recently proven with a new fulfillment software client. The fulfillment manager of this client had used all of our competitors’ software, but none of their software were what our client needed to support their own clients. After transferring to Direct Response, our new client has been in awe of not only the software but also the support from Direct EDJE with the installation. This level of regard is profound and exciting. Serving our clients with the highest efficiency is what makes the Direct Group, as fulfillment specialists, the best choice for your fulfillment needs.

AMSP Mid-Winter Conference

During February 5-8, the Direct EDJE team will be at the Association of Marketing Service Providers (AMSP). The conference is to help mailing, print, and fulfillment businesses develop and adapt to the ever-changing era of marketing, especially with new media.

Andrew Constantinou, the founder of Direct EDJE, will be speaking about security and pilferage at the Special e-Commerce Considerations: Returns, Pilferage, Marketing, Sales, and Pilferage session on February 5 from 3:15-5:00pm.

Direct EDJE will also be attending as a vendor, displaying Direct Response fulfillment software throughout the conference.

Health at Work

Eating healthy and in proportion is key to overall health but is often ignored at work, though that is when we should be focusing on our health the most. By promoting healthy eating habits at work, employees health and productivity increase. A study by vielife indicated that healthy employees are up to 20% more productive than unhealthy employees.

At Direct Resources, we have recently adopted two new ways to encourage and promote healthy eating. Fruit is now provided every week for employees to snack on and a catered lunch is held every other week. We believe that these will promote workplace health and a stronger sense of community within Direct Resources.

Moving to WordPress

The Direct Group’s blog has recently undergone some changes in order to provide a better and more functional experience. The move to WordPress has helped with this transition and to further integrate with the blog within the Direct Group’s domain structure.

WordPress is a highly regarded flexible open source blogging platform as well as a content management system, bringing a functionality and flexibility that is crucial for blogs. The variety of widgets and plugins will be added to this blog as we continue to transition and expand. These tools will enhance the user experience and bring together the Direct Group and our customers.

Direct EDJE visits Houston

All of our developers at Direct EDJE are heading to Houston for a day in the heart of our fulfillment center. On a routine basis, our developers spend time in the receiving, warehouse, production, pick/pack, and shipping areas to see how things are going and to hear from each department head. This way our developers will get their hands dirty and, most importantly, interact with the folks on the ground. Knowledge is shared, giving our developers the ability to see how things flow within a LIVE warehouse setting and with LIVE users using the new functionality they bring to Direct Response.
This is just one way Direct EDJE is different than any other fulfillment software company!

The Shipping Pallet’s History

Two articles about the history of the shipping pallet have been recently released. Shipping pallets are key in many businesses, most especially in a fullfilment and distribution company such as Direct Resources. Surprisingly, the shipping pallet has an intense, war-filled past. 

The Single Most Important Object in the Global Economy

The Secret History of Shipping Pallets

Paperless Picking at Direct Resources

At Direct Resources, our current process produces a Pick/Pack paper ticket once an order is submitted. The supervisor then hands out these paper tickets to pickers who in turn head to the warehouse to pick the items that are needed for each order. The new process that Direct Resources has been testing for the past couple of days is a paperless picking ticket. So here is how this works….

The administrator assigns the inventories that will be converted to paperless picking.  When an order is submitted from one of these inventories, the order is placed in a queue (Managed Unassigned Orders). The supervisor views this queue and assigns a picker to these orders. The picker then signs into their Direct Response account, via their tablet (we are currently using iPads) and at this time the picker sees the orders assigned to them. The picker clicks on the start time & at this point a picking ticket is displayed to the picker. The picker then picks the items, assigns a locator, and clicks complete. We have now captured the picker/start time and complete time.

At this point the supervisor then assigns a packer to these orders and a redesigned packing ticket (8.5 x 11) is generated, then placed in the bin/pallet of each order. The packer logs into their Direct Response account, via their tablet, and goes to the locator assigned to each order. They quality control the order, apply the packing ticket to the order & completes the process by clicking on the complete button. The order is placed on the shipping conveyor.

With this new system, we are bringing technology into the warehouse to increase productivity and reduce paper usage.