Within all areas of the Direct Group – Direct Resources, Direct EDJE, and eDirect Fulfill – we hold four principles at our core, guiding us in how we conduct our business and interact with our clients.
First, we control our growth. We never over-extend ourselves with multiple new clients just for the sake of adding revenue. Customer service is paramount and truly what sets us apart with timely follow through.
Next, we have the best employees! When hiring for Direct EDJE, Direct Resources, and eDirect Fulfill, we look for great work ethic, determination, and passion. Our employees continue to prove themselves again and again.
Third, we are focused. We commit ourselves to fulfillment and only fulfillment. We are the fulfillment specialists. Direct Resources, Direct EDJE, and eDirect Fulfill are centered around fulfillment. This is why Direct Response is the best software for fulfillment – we know the ins and outs of fulfillment after 28 years.
Lastly, we have a test environment at Direct Resources. The majority of the updates and enhancements for Direct Response are first tested at Direct Resources, our 160,000 sq. ft. fulfillment center, to ensure that everything works to the highest capability.
Together, these four guiding principles have proven multiples times that the Direct Group can successfully and continuously deliver overwhelming results for our clients. This has been recently proven with a new fulfillment software client. The fulfillment manager of this client had used all of our competitors’ software, but none of their software were what our client needed to support their own clients. After transferring to Direct Response, our new client has been in awe of not only the software but also the support from Direct EDJE with the installation. This level of regard is profound and exciting. Serving our clients with the highest efficiency is what makes the Direct Group, as fulfillment specialists, the best choice for your fulfillment needs.