Wowing Customers with Direct-2-Shop

At Direct EDJE, we have wooed yet another customer with our Direct-2-Shop, our personal eCommerce module within Direct Response. Within a matter of hours of installment, developers within our customer’s company were able to create a fantastic, user friendly eCommerce site to accept orders for a national company. Upon completion, our customer wrote, “YOU GUYS ROCK!” Our dedication to our work is what makes us rock.

From the Fulfillment Specialists at Direct EDJE

Guiding Principles

Within all areas of the Direct Group – Direct Resources, Direct EDJE, and eDirect Fulfill – we hold four principles at our core, guiding us in how we conduct our business and interact with our clients.

First, we control our growth. We never over-extend ourselves with multiple new clients just for the sake of adding revenue. Customer service is paramount and truly what sets us apart with timely follow through.

Next, we have the best employees! When hiring for Direct EDJE, Direct Resources, and eDirect Fulfill, we look for great work ethic, determination, and passion. Our employees continue to  prove themselves again and again.

Third, we are focused. We commit ourselves to fulfillment and only fulfillment. We are the fulfillment specialists. Direct Resources, Direct EDJE, and eDirect Fulfill are centered around fulfillment. This is why Direct Response is the best software for fulfillment – we know the ins and outs of fulfillment after 28 years.

Lastly, we have a test environment at Direct Resources. The majority of the updates and enhancements for Direct Response are first tested at Direct Resources, our 160,000 sq.  ft. fulfillment center, to ensure that everything works to the highest capability.

Together, these four guiding principles have proven multiples times that the Direct Group can successfully and continuously deliver overwhelming results for our clients. This has been recently proven with a new fulfillment software client. The fulfillment manager of this client had used all of our competitors’ software, but none of their software were what our client needed to support their own clients. After transferring to Direct Response, our new client has been in awe of not only the software but also the support from Direct EDJE with the installation. This level of regard is profound and exciting. Serving our clients with the highest efficiency is what makes the Direct Group, as fulfillment specialists, the best choice for your fulfillment needs.

Direct EDJE visits Houston

All of our developers at Direct EDJE are heading to Houston for a day in the heart of our fulfillment center. On a routine basis, our developers spend time in the receiving, warehouse, production, pick/pack, and shipping areas to see how things are going and to hear from each department head. This way our developers will get their hands dirty and, most importantly, interact with the folks on the ground. Knowledge is shared, giving our developers the ability to see how things flow within a LIVE warehouse setting and with LIVE users using the new functionality they bring to Direct Response.
This is just one way Direct EDJE is different than any other fulfillment software company!

Updates to the Direct Group

There have been some updates to Direct Response™ and Direct Resources in the past couple of days.

New in Direct Response’s Direct-2-Shop is the auto detect for mobile browsers. This gives smartphone users the ability to fully navigate the site on their mobiles.

At Direct Resources’ warehouse in Houston, there is now an added feature that prints pallet marker tickets when a transfer is completed. 

 

New Update to Direct Response™

Direct EDJE has just pushed out a new, significant update to all Direct Response™ licensees. You can now validate Canadian addresses with “address validation” when the feature is set to YES in the inventory settings. Licensees can also identify if an address is “vacant,” allowing you to change the shipment, if needed.

 

Direct Response™ at MFSA

Direct EDJE recently went to the Mailing & Fulfillment Service Association 2012 National Conference in North Carolina. While there, the Direct EDJE group were on hand to answer questions and meet businesses in the vendor hall and presented about Direct Response™, Direct EDJE’s fulfillment software solution.

Direct Response™ was created in 1998 to enable the world’s largest computer manufacture real-time Internet based fulfillment. This fulfillment solution is secure, SaaS (Software as a Service), and real-time. The software was designed from the ground up to address the concerns of even the most complex 3PF operations. But this software did not remain stagnant over the years. Over the last 15 years, 2,000+ enhancements have been made in 160+ upgrades.

Security is of the highest priority for Direct EDJE. Direct Response™ is part of a dedicated and secure hosting with www.hosting.com. There is 24/7 real-time network traffic monitoring to detect suspicious activity or patterns. Offsite data backups and disaster recovery plans, as well as enterprise firewalls and redundant connectivity included in Direct Response™.

The SaaS part of Direct Response™ is an integral part of why the software is number one for fulfillment solutions. With SaaS, there is no need to purchase, install or update additional hardware or software and no additional IT resources are needed. The software is updated automatically and backups and security are Direct EDJE’s responsibility. Altogether, SaaS makes it easy for customers to use and take care of Direct Response™.

 Also included with Direct Response™ is Direct-2-Shop. Direct-2-Shop is a real-time, secure, and fully customizable turnkey e-commerce solution that provide public and private shopping experiences for your customers.

Altogether, Direct Response™ is one of the most advanced, capable, and safe fulfillment solution software programs available on the market today.